Brisbane; Sydney; Melbourne; Hobart or Adelaide
- Newly created 12 month full-time contract
- Pivotal role in transformation journey
- Immediate start
This key role will provide the bridge between a newly selected Enterprise CRM vendor, Amnesty International Australia's business units and technical staff to scope processes and document design requirements to replace it's current custom-built platform.
About the project
- Assist Senior BA with mapping ‘to be’ processes, and recording decisions and business rules.
- Provide sound working knowledge of the selected platform and how it can meet AIA’s requirements.
- Work with the vendor to resolve any process and configuration issues.
- Maintain up-to-date documentation to reflect design decisions an record business rules.
- Raise any scope changes with the Senior Project Manager and/or Senior BA for review.
- Assist with configuration, as required, and validate configuration done by the Configuration Analysts to validate that it meets requirements.
- Assist with running UAT test sessions, documenting results and liaising with the Project Team to resolve any issues.
- Provide assistance during Cutover and provide End User support for Go Live
- Degree in business or IT, or significant experience in business analyst roles, with at least some of those roles in a CRM context
- BA experience across a range of sectors is preferable, ideally with some experience in the not-for-profit and fundraising space
- In-depth knowledge of Blackbaud CRM (or similar system)
- Adept at gathering information, with strong interviewing, listening and observation skills
- Excellent communication skills and able to engage effectively with diverse groups of users (whether end users or IT/technical teams)
- Strong analytical skills for transforming business needs into functional software documentation
- Well-developed problem-solving skills
- Proven experience of developing process maps, workflows and use case scenarios
Amnesty International Australia is one of Australia's largest not for profit organisations. We are an independent, global movement that campaigns courageously for human rights for everyone. We're independent of any government, political ideology, economic interest or religion to ensure we can speak out on human rights abuses wherever they occur. To do this, we mobilise people, campaign, conduct research and raise money for our work. Every day we move closer to a world where human rights are enjoyed by all. We stand for equality, justice, freedom, and human dignity and uphold these values:
- Empowerment - we build people power
- Persistence - we are resolute in pursuit of our goals
- Integrity - we hold ourselves to the highest standards
- Courage - we are fearless in upholding human rights
Benefits and Culture
In return, you will be rewarded with flexible working conditions, a fantastic office environment, and the knowledge that you will be working for an organisation committed to making a difference. To view some of the fantastic benefits that you will be offered as an employee, please visit our website.
If this role sounds like you please apply below by answering a few short questions relating to the selection criteria for this role, and attach your cover letter and CV by 9am 19 February 2018