Business Systems Analyst
- Newly created 9 month full-time contract
- Pivotal role in transformation journey
- Immediate start
Amnesty International Australia (AIA) is currently part-way through the transformational implementation of a new Supporter Relationship Management (SRM) system. We are looking for a Business Systems Analyst to join our team, to provide technical support to facilitate the successful implementation and adoption of the new platform.
You will work closely with our Business Analysts to configure the system to match the organisation's processes and play a pivotal role in supporting system testing and user acceptance testing prior to the 'go live'.
Once the platform is live (October 2018), you will work with the end users to drive adoption, support the application and improve processes.
About the project
- Working with the Project Team through implementation, configuring the platform and resolving issues through system testing and UAT.
- Providing critical support to end users in the lead up to and after cutover.
- Assess and investigate end user queries and support issues, liaising with the vendor support team where necessary, and track through to resolution.
- Analyse and document end user requirements, and provide technical advice and expertise on how to use the system capabilities to resolve gaps and identify opportunities for system improvements.
- Contribute to the development and maintenance of policies and procedures related to the support of the SRM platform.
- Maintain user documentation and train end users.
- Manage platform updates:
- Define and implement the plan for deploying future service packs.
- Manage associated system and user acceptance testing of new functionality, ensuring that test outcomes are documented and issues managed.
- Train end users on new features and update any user documentation accordingly.
- Tertiary qualification in Information Systems management or equivalent experience as a Business Systems Analyst (experience using Blackbaud Enterprise CRM would be an advantage but not essential).
- Highly developed problem solving skills & investigative ability.
- Excellent interpersonal and communication skills, including clear and concise writing abilities, and an ability to translate system capabilities to a non-technical audience.
- Strong ability to manage own time and workload, and be a committed member of a team.
- Proven ability to thrive in a changing and fast-paced environment.
- Hands-on’ attitude; flexible and willing to help with additional tasks.
Amnesty International Australia is one of Australia's largest not for profit organisations. We are an independent, global movement that campaigns courageously for human rights for everyone. We're independent of any government, political ideology, economic interest or religion to ensure we can speak out on human rights abuses wherever they occur. To do this, we mobilise people, campaign, conduct research and raise money for our work. Every day we move closer to a world where human rights are enjoyed by all. We stand for equality, justice, freedom, and human dignity and uphold these values:
- Empowerment - we build people power
- Persistence - we are resolute in pursuit of our goals
- Integrity - we hold ourselves to the highest standards
- Courage - we are fearless in upholding human rights
Benefits and Culture
In return, you will be rewarded with flexible working conditions, a fantastic office environment, and the knowledge that you will be working for an organisation committed to making a difference. To view some of the fantastic benefits that you will be offered as an employee, please visit our website.
If this role sounds like you please apply below by answering a few short questions relating to the selection criteria for this role, and attach your cover letter and CV